Privacy Policy

I. Privacy Policy and Data Protection

In compliance with current legislation, Telexa Health (hereinafter also referred to as the Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws Incorporated in This Privacy Policy

This privacy policy is adapted to the current Spanish and European regulations on the protection of personal data on the internet. Specifically, it complies with the following regulations:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
  • Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights (LOPD-GDD).
  • Royal Decree 1720/2007, of 21 December, approving the Regulation implementing Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the Data Controller

The controller of personal data collected on Telexa Health is: MEDICAL SUPPORT SOLUTIONS, S.L., with Tax ID (NIF/CIF): 21511941H, whose representative is: MIGUEL ANGEL GONZÁLEZ CUARTERO (hereinafter, the Data Controller). The contact details are as follows:

Address: Calle Industria 3, first floor, module 23
Phone: 613058021
Email: general@telexahealth.com

Personal Data Record

In compliance with the GDPR and the LOPD-GDD, we inform you that the personal data collected by Telexa Health, through the forms on its pages, will be incorporated into and processed in our files in order to facilitate, expedite, and fulfill the commitments established between Telexa Health and the User, or to maintain the relationship established through the forms completed by the User, or to respond to a request or inquiry.

Likewise, in accordance with the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained specifying, according to its purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principles Applicable to the Processing of Personal Data

The processing of the User’s personal data shall be subject to the following principles set out in Article 5 of the GDPR and in Article 4 and subsequent articles of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights:

  • Principle of lawfulness, fairness, and transparency: the User’s consent will be required at all times, with fully transparent information about the purposes for which personal data is collected.
  • Principle of purpose limitation: personal data shall be collected for specified, explicit, and legitimate purposes.
  • Principle of data minimization: personal data collected shall be limited to what is strictly necessary in relation to the purposes for which it is processed.
  • Principle of accuracy: personal data must be accurate and kept up to date at all times.
  • Principle of storage limitation: personal data shall only be kept in a form that permits identification of the User for as long as necessary for the purposes of processing.
  • Principle of integrity and confidentiality: personal data shall be processed in a manner that ensures its security and confidentiality.
  • Principle of accountability: the Data Controller shall be responsible for ensuring compliance with the above principles.

Categories of Personal Data

The categories of data processed by Telexa Health are solely identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal Basis for the Processing of Personal Data

The legal basis for the processing of personal data is consent. Telexa Health undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User shall have the right to withdraw their consent at any time. Withdrawing consent shall be as easy as giving it. As a general rule, the withdrawal of consent shall not affect the use of the Website.

On occasions when the User must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed if the completion of any of them is mandatory because such data is essential for the correct execution of the operation carried out.

Purposes of the Processing of Personal Data

Personal data is collected and managed by Telexa Health in order to facilitate, expedite, and fulfill the commitments established between the Website and the User, or to maintain the relationship established through the forms completed by the User, or to respond to a request or inquiry.

Likewise, the data may be used for commercial personalization purposes, operational and statistical purposes, and activities related to the corporate purpose of Telexa Health, as well as for the extraction, storage of data, and marketing studies to adapt the Content offered to the User, and to improve the quality, operation, and navigation of the Website.

At the time the personal data is obtained, the User will be informed about the specific purpose or purposes for which the personal data will be processed; that is, the use or uses that will be made of the information collected.

Retention Periods for Personal Data

Personal data shall only be retained for the minimum time necessary for the purposes of processing and, in any case, only until the User requests its deletion.

At the time the personal data is obtained, the User will be informed about the period during which the personal data will be retained or, when this is not possible, the criteria used to determine this period.

Recipients of Personal Data

The User’s personal data will be shared with the following recipients or categories of recipients:

In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time the personal data is obtained, the User will be informed about the third country or international organization to which the data is intended to be transferred, as well as the existence or absence of an adequacy decision by the Commission.

Personal Data of Minors

In compliance with Articles 8 of the GDPR and 7 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, only individuals over the age of 14 may give their consent for the lawful processing of their personal data by Telexa Health. In the case of a minor under 14 years of age, the consent of the parents or guardians will be required for the processing, and this will only be considered lawful to the extent that they have authorized it.

Confidentiality and Security of Personal Data

Telexa Health undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or unauthorized communication or access to such data.

However, since Telexa Health cannot guarantee the impenetrability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a personal data security breach occurs that is likely to pose a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data breach means any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

Personal data shall be treated as confidential by the Data Controller, who undertakes to inform and to guarantee, by means of a legal or contractual obligation, that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights Arising from the Processing of Personal Data

The User has the following rights over Telexa Health and may therefore exercise them against the Data Controller, as recognized by the GDPR and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights:

  • Right of access: The User’s right to obtain confirmation as to whether Telexa Health is processing their personal data and, if so, to obtain information about their specific personal data and the processing that Telexa Health has carried out or carries out, including, among other things, information about the origin of such data and the recipients of communications made or planned.
  • Right to rectification: The User’s right to have their personal data modified when it is inaccurate or, considering the purposes of the processing, incomplete.
  • Right to erasure (“the right to be forgotten”): The User’s right, provided that current legislation does not establish otherwise, to obtain the erasure of their personal data when it is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn consent and there is no other legal basis for the processing; the User objects to the processing and there is no other legitimate reason to continue with it; the personal data has been unlawfully processed; the personal data must be erased to comply with a legal obligation; or the personal data was obtained through a direct offer of information society services to a minor under 14 years of age.
  • Right to restriction of processing: The User’s right to restrict the processing of their personal data. The User has the right to obtain restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to processing.
  • Right to data portability: Where processing is carried out by automated means, the User shall have the right to receive their personal data from the Data Controller in a structured, commonly used, and machine-readable format, and to transmit it to another controller. Whenever technically feasible, the Data Controller shall transmit the data directly to the other controller.
  • Right to object: The User’s right to request that their personal data not be processed or that the processing thereof be ceased by Telexa Health.
  • Right not to be subject to a decision based solely on automated processing, including profiling: The User’s right not to be subject to an individualized decision based solely on the automated processing of their personal data, including profiling, unless otherwise provided by current legislation.

The User may exercise their rights by sending a written communication to the Data Controller with the reference “GDPR-https://telexahealth.com/”, specifying:

  • Full name of the User and a copy of their national ID. In cases where representation is admitted, identification of the person representing the User by the same means will also be necessary, as well as the document certifying the representation.
  • Request with the specific reasons for the petition or the information to be accessed.
  • Address for notification purposes.
  • Date and signature of the applicant.
  • Any document supporting the request.

This request and any other accompanying document may be sent to:

Postal address: Calle Industria 3, first floor, module 23
Email: general@telexahealth.com

Links to Third-Party Websites

The Website may include hyperlinks or links that allow access to third-party web pages other than Telexa Health, which are therefore not operated by Telexa Health. The owners of such websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

Complaints to the Supervisory Authority

In the event that the User considers that there is a problem or infringement of the current regulations in the way their personal data is being processed, they shall have the right to effective judicial protection and to file a complaint with a supervisory authority, in particular in the Member State in which they have their habitual residence, place of work, or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

II. Acceptance and Changes to This Privacy Policy

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy Policy, and that they accept the processing of their personal data so that the Data Controller may proceed with it in the manner, during the periods, and for the purposes indicated. The use of the Website implies acceptance of its Privacy Policy.

Telexa Health reserves the right to modify its Privacy Policy, at its own discretion, or motivated by a legislative, jurisprudential, or doctrinal change from the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to stay informed of the latest changes or updates.

This Privacy Policy was updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.